Missed Appointments and Short Notice Cancellation Policy

At Lowen Dental Spa we understand that sometimes appointments need to be rearranged for various reasons. We will do our upmost to work with patients to rearrange for a more convenient time.

Due to the large number of people who make appointments but fail to show up for them or fail to give adequate advance notice when cancelling, it has become necessary to inform all patients of their responsibility.

Broken and cancelled appointments waste the clinic’s very limited time and hinder other patients who are trying to make an appointment.

If a patient has missed more than 3 appointments without informing Lowen Dental Spa, the practice will no longer be able to see that patient.

An appointment is considered to have been broken if any of the following occur:

  • the patient fails to show up for the appointment,
  • the patient appears more than 20 minutes late for a scheduled appointment, or
  • the patient calls to cancel an appointment with too little advance notice to allow that appointment to be rescheduled with another patient (24 hours will be considered to be the minimum time necessary to avoid a broken appointment).

Patients who wish to cancel appointments must do so a minimum of 24 hours in advance of their scheduled appointment. If less notice is given without a valid excuse, the appointment will be considered to have been broken, and the deposit will be kept up to a value appropriate to the amount of time lost by Lowen Dental Spa.

We of course want to work with you towards the best solution for our patients and practice. Thank you for your understanding on this matter.

Approved By: Alice Martin
Date Published: 23/10/2020